Last updated 10 Nov 2026 · Operated by [Registered business name] (trading as Archnet)
1. Cancelling before payment
Unpaid orders, quotes and invoices can be cancelled at any time at no cost — they also expire automatically.
2. When you can get a refund
Before pre-production starts (no script, storyboard or shot list yet): cancel for a full refund.
After pre-production but before the shoot: we refund the package price less the pre-production work done, and show you how we worked it out.
Shoot days: move or cancel for free with at least 3 working days’ notice. With less notice, we may keep up to 30% of the package price to cover crew, equipment and location bookings we can’t cancel — less if we can rebook them.
If weather or a safety issue makes a shoot impossible, we reschedule at no charge, or refund if no new date suits you.
After the shoot or recording: we refund the part of the price for editing and post-production not yet done.
Monthly social video packs: cancel at any time and we refund the unused part of the prepaid month, less videos already delivered and shoot time already used.
Third-party costs you approved in writing (talent, location fees, props, travel outside Lahore, Karachi and Islamabad) are refunded only to the extent the supplier refunds us.
Accepted deliveries are not refundable, except where a file turns out to be faulty.
3. How to ask for a refund
- Open the order in Account → Orders or contact us (choose “Payments & refunds”) with your order number and the reason.
- We reply within 2 working days and decide within 7 working days. If we need more information we’ll ask.
- Approved refunds are sent to the same account or wallet you paid from, normally within 5–10 working days. Your bank or wallet may take a little longer to show it.
4. Duplicate or mistaken payments
If you were charged twice for the same order, or paid for an order that had already expired, we refund the extra payment in full as soon as we confirm it with our payment provider — you don’t need to ask, but you can.
5. Payment reversals
Please contact us before asking your bank to reverse a payment — we can usually fix things faster. If a payment is reversed, the related service or access is stopped while we look into it.
6. Your statutory rights
This policy doesn’t affect your rights under the consumer-protection law of your province. If we can’t agree, you can approach the consumer court for your district.
Milestones, packages and recurring plans
- A milestone that is paid but not yet started is fully refundable.
- A milestone in progress is refunded pro-rata to the work not yet done under the agreed scope. We explain how we worked it out.
- An accepted milestone (accepted by you, or automatically 7 days after delivery) is not refundable, except where the work turns out to be faulty.
- Packages: before you send your brief you can cancel for a full refund. After work starts, the in-progress rule above applies.
- Recurring plans: cancel at any time and we refund the unused part of the current prepaid period, less any work already delivered in it. A refunded renewal shortens your service period accordingly.
Questions about this policy? Email [email protected] or write to [Registered business name], [Registered office address], [City], Pakistan.