Last updated 10 Nov 2026 · Operated by [Registered business name] (trading as Archnet)
## 1. How we deliver
All deliverables are digital and are delivered on your project page: videos as MP4 (and MOV masters where included), photos as high-resolution JPG and web-ready PNG or JPG, audio as WAV and MP3. Very large files are shared through a private download link posted on your project page. Nothing is shipped.
## 2. Pre-production first
After payment, send your brief on the project page. We reply with a script, storyboard or shot list to approve. Shoot dates are agreed with you in writing. Delivery times on packages count working days (Monday to Saturday) from the shoot date, or from your approved brief for work that has no shoot.
## 3. On-location shoots
Shoots in Lahore, Karachi and Islamabad include local travel. Shoots elsewhere in Pakistan are scheduled once the travel quote is accepted. You arrange access to the location and any permission the location requires.
## 4. Product photography
You send products to us by courier, or drop them off, at the address we give on your project page. We return them by courier at your cost, or you collect them. Products are handled with care; tell us in advance about fragile, perishable or high-value items.
## 5. Reviews and revisions
We deliver a first cut or proof set, then a final version after your feedback, within the revision rounds of your package. You have 7 days to accept a delivery or request a revision; after 7 days without a response it is treated as accepted.
## 6. Archive
We keep project files and footage for 90 days after final delivery, then may delete them. Download your files, or ask us in writing to keep them longer.
Contact during delivery
Questions about an order in progress? Message us from the order page or email [email protected] with your order number.
Your project page, revisions and acceptance
Every order has a project page in your account where you send your brief, message us, receive deliveries, and accept them or ask for revisions. Delivery times on packages count working days (Monday to Saturday) from the day we receive your brief.
When we deliver you have 7 days to accept the work or request a revision. We send a reminder 2 days before that time runs out; if we hear nothing, the delivery is accepted automatically. For milestone projects this applies to each milestone.
Questions about this policy? Email [email protected] or write to [Registered business name], [Registered office address], [City], Pakistan.