Frequently asked questions
Which cities do you shoot in?
We shoot on location in Lahore, Karachi and Islamabad with no travel charge. Anywhere else in Pakistan, travel, accommodation and equipment transport are quoted separately and agreed before you pay. Editing, animation and podcast editing are done remotely for anyone.
Can you use a popular song in our video?
Only if you hold a licence for it and can show us. Otherwise we use music licensed for your project from royalty-free libraries, or an original track. Using commercial film or chart music without a licence can get your video muted or taken down.
Who owns the final video?
Once you’ve paid in full, you can use the final videos and photos for your business, worldwide and without time limit. Licensed music and stock elements stay with their owners and are licensed for that use. Raw footage and project files are included only if your package or quote says so.
Do you provide models or actors?
We can arrange talent for lifestyle and brand shoots. Talent fees are quoted separately and agreed in writing before the shoot. Everyone on camera signs a release — including your own staff or customers if they appear.
What do you need from us before a shoot?
A short brief: what the video is for, where it will be posted, your brand guidelines, the products or people involved, and a location contact. We turn it into a script or shot list for you to approve before the shoot day.
What happens if it rains, or we need to move the shoot?
You can move a shoot for free with at least 3 working days’ notice. If weather makes an outdoor shoot unsafe or impossible, we reschedule at no charge. Late cancellations are covered in our Refund Policy.
Do you run our social media accounts?
No — we make the videos and photos and deliver them ready to post, in the formats each platform needs. Posting and community management stay with you.
Can you guarantee views or sales?
No. We make work that is planned for your audience and platform, but views, reach and sales depend on many things outside our control. Anyone who guarantees them is guessing.
How are large video files delivered?
Finished files are delivered on your project page. Very large masters are shared through a private download link posted on that page. We keep project archives for 90 days after delivery, so download what you need.
How do I pay?
At checkout choose Raast QR (scan with any Pakistani bank or wallet app), JazzCash or Easypaisa (we send a payment request to your app; approve it with your PIN). You approve every payment yourself — we never see your PIN or OTP. How to pay
Will I get an invoice?
Yes. Every paid order has a receipt you can print or save as PDF from Account → Orders. It shows our registered business details and any tax.
Can I get a refund?
Yes, in the cases described in our Refund & Cancellation Policy. Refunds go back to the account you paid from.
How do I contact you?
Use the contact form, email [email protected] or call [Support phone] (Monday–Saturday, 10:00–18:00 PKT). Each message gets a ticket number.